How many times we were fooled by given (cross heart) promises, those words that make you dream and have a smile on a have while imagining this coming into reality?
In marketing customers are faced with zero moment of truth, were new product in front of them of so uniquely inviting and probably future demanding that their want and need is suddenly stunt. Facing zero moment of truth means finding information by yourself to really know what this product is all about: how, when, where and to whom it is designed. Once you know what it is, that you were aiming for or at, then you’ll know how much of it was really a true, honest design and product or you will be fooled of moment of spur. Sudden purchase could be one of selling tricks.
In personal, relationship world we are faced with promises and failures. The time we take to know the person and gain their trust, we start to believe their words, worries and even lies. Suddenly we receive a promise too. But what happens when suddenly so “well known” and respected person all of the sudden fails to look in to your eyes and tell the truth? Respect or prevention from the pain? Is it really helpful to lie, when sooner or later the truth will come out. Nobody knows the right way, but lies hurts more than truth, it’s just a matter of time.
In reality, truth or lie, which one would you choose?
Zero moment of truth, under promise and under deliver, sweet lie or cold truth. Facing one or the other has consequences, for better or for worse, there is no map for our decision, but there’s always a choice.
Recently I was faced with a sudden job offer from a friend. Pay rise, new place, new colleagues, well known company: all those things were shining in my face through a slight foggy shock. Possibilities and all those “better to come” things suddenly made to face the fair. I became afraid of my own un thought of reasons or leaving my current position and finding a true value in my change.
The new job role would be the same, responsibilities too. Hours that I would have to work as well. Company comparison was out shined by the new offer, as being the best in their industry, but haven’t done enough research to see who would be our competitors. My new, future, manager failed me to impress me with her own charm and personality; all she was proud of was achievements and printed, framed certificates on a wall. There was no emotion in the room. Nerves of meeting your new boss became equal to zero as I failed to see her as my new leader, the person who would be proud of achievement, but will all the pride and joy knowing that this was done in teamwork, not just only her management skills.
Pictures of her kids on a wall showed smiles and happiness, but her emotionless voice and cold face made me feel unwelcome. Blocked. My own optimist suddenly looked like I am over excited about everything.
I realised that my own hard work won’t bring value to the this company, I need a team where we all could benefit from each others presence and communication. But every team needs a leader too. Being strickt is rule and leadership habit, but there must be emotions too, that’s what makes us human after all.
I decided to stay, because my relationship with my current team and manager wasn’t worth leaving just for a hundred pounds more. My current leader (manager) wasn’t outranked by interviewee and suddenly all those great options weren’t so important anymore.
Questions comes along to my mind everyday, facing reality and personal experiences, and this time its choices.
Having an option to choose one thing over the other makes us stop and consider. Realise, that quick decision making might not be the one you were really aiming for in a first place.
All those available options that could be and are places in our way gives less confidence and more confusion. Choosing from what’s available, but knowing that there is more options available suddenly puts chains on you.
For example going to a store and having craving for a chocolate. Confidence in knowing the right need and want, but what happens when you are faced with not one but 10, 20 different kind of chocolates : with flavour, nuts and berries? Do you go crazy and try them all or you consider and thing through your decision?
Are we weak and over influenced of the choices available to us. What makes us choose and not jump for a first possible and inconsiderate mind?